We want you to be happy with your purchase.  Our goal is to offer quality personalized items and gifts that will create lasting memories and provide years of enjoyment. Before any item ships it must pass a final inspection for quality and accuracy. We stand behind the quality of every product we sell.


If your order is not  free from damage, defects or there is an error in personalization on our end, you may return it in new condition and in its original packaging for an exchange or full refund. 


All returns or exchanges must be made within 90 days of receipt. Personalized items cannot be returned for reasons other than defects in materials , workmanship or personalization that differs from the instruction you provided when you ordered.